Patient Registration Guide

We have redesigned the MyWay Diabetes Somerset data portal to make accessing your healthcare data even better, with improved visuals and clearer links back to information to help you better manage your diabetes.

Please note: The smartphone/tablet app is connected to our legacy system and will be withdrawn. The new data portal has been designed to provide a good experience across mobile, tablet and desktop, and while we plan to launch a new app in the future, we do not currently have a date for it.

If you have not already reset your password to complete your account set up on the new site, please contact us.

We also need you to complete a few additional steps. These need to be completed to ensure that the data continues to flow from your GP health records into your MyWay Diabetes Somerset account.

The video below will give you a sneak peek of the new platform and also detail the additional steps you will need to complete:

You may already be registered for Online Services (e.g. if you order prescriptions online); if you remember your three Online Services registration codes, please skip to step 1 below.

If not, you will need to contact your GP surgery to verify your ID and register for Online Services, as explained in the green box immediately below.

BEFORE YOU REGISTERING FOR MYWAY DIABETES YOU WILL NEED: an email address contact with your GP practice to request that they register you for Online Services. Once they have verified your ID* they will issue you with three Online Services registration codes, at which point you can skip to step 1 below. *‘Verifying your ID’ may be more difficult with practices actively keeping people away from surgeries during Covid-19; if this is the case then please check the practice website and/or contact them directly to see how to proceed, e.g. some practices are doing this validation step via Zoom etc.

Step-by-Step Guide to Registering for Patient Access on MyWay Diabetes

There are separate instructions for existing users who already have a MyWay Diabetes Somerset account at the bottom of this page.

Click here for Registration Troubleshooting Guide

For New Users:

1. Once you have registered for online services:

2. Go to patientaccess.mydiabetes.com/

Click "Register"

3. Enter the 3 codes you received from your GP practice, plus your surname, date of birth and email address in the boxes shown below:

For Existing Users:

If you have already reset your password to complete your account set up on the new site, you can access it at patientaccess.mydiabetes.com/. Click "Login" and enter your username and password.

If you have not already input your 3 codes from your GP, you can do so by clicking the online services form button at the top of the page. (see image below)